At Craycol, we want you to be happy with your purchase. This policy explains the conditions under which eligible Craycol sunglasses and eyewear may be returned or exchanged, and the limited warranty applicable to eligible products.

1. 7-Day Return & Exchange Policy

Eligible Craycol products may be returned or exchanged within 7 days from the date of delivery. Requests raised after 7 days will not be eligible for return or exchange.

2. Return & Exchange Conditions

• The product must be unused, unworn and in its original condition.
• The product must be returned with all original packaging, accessories, cases, pouches, tags and other items supplied with the order.
• The product must not have any scratches, marks, damage, alterations or signs of use.
• All return and exchange requests are subject to inspection and approval by the Craycol team.
• An exchange is subject to availability of the requested product. If the requested product is unavailable, the customer may choose an eligible alternative or a refund, subject to this policy.

3. Reverse Shipping Fee

All returns and exchanges will attract a reverse shipping fee of ₹150 per product, which will be deducted from the eligible refund amount or collected as applicable for an exchange.

4. Refunds

For an approved return, the refund will be initiated only after the returned product has been received at the Craycol office and has successfully passed our quality inspection.

Once the product is received and approved, the eligible refund will be processed to the original payment method, subject to applicable payment gateway and banking timelines.

If the returned product does not meet the conditions of this policy, Craycol reserves the right to reject the return and the associated refund.

5. Products Not Eligible for Return or Exchange

• Prescription eyewear and prescription sunglasses are not eligible for return or exchange.
• Products marked or specifically mentioned as 'Sale', 'Final Sale' or 'Non-Returnable' are not eligible for return or exchange.
• Products that have been used, worn, damaged, scratched, altered or returned without original packaging are not eligible.
• Returns or exchanges requested after 7 days from delivery are not eligible.

6. Manufacturing Defect Warranty – 3 Months

Eligible non-prescription Craycol sunglasses and eyewear are covered by a limited 3-month warranty against manufacturing defects from the date of delivery.

Warranty claims are subject to inspection and approval by the Craycol team. The warranty covers genuine manufacturing defects only and does not cover damage caused by normal use, accidents, misuse or wear and tear.

7. Warranty Exclusions

• Scratches, dents, cracks or breakage caused by use, accidents or mishandling.
• Damage caused by improper storage, cleaning or maintenance.
• Normal wear and tear, including cosmetic deterioration from regular use.
• Damage caused by exposure to chemicals, excessive heat or other external factors.
• Damage resulting from modification, repair or alteration not authorised by Craycol.
• Prescription eyewear and prescription sunglasses, unless specifically covered by a separate written warranty.

8. How to Request a Return, Exchange or Warranty Claim

1. Contact the Craycol customer support team within the applicable period on +91 9082392023 or info@craycol.com
2. Provide your order number and details of the product and request.
3. For approved returns or exchanges, follow the return instructions provided by Craycol and ensure the product is securely packed with its original packaging.
4. Craycol will inspect the product after it is received and confirm whether the return, exchange or warranty claim is approved.

9. Quality Inspection & Final Approval

All return, exchange and warranty requests are subject to verification and quality inspection by Craycol. The decision regarding eligibility will be based on the condition of the product and the terms of this policy.

10. Damaged, Defective, or Incorrect Products

If you receive a damaged product, defective product, or incorrect item, please contact us immediately.

To help us investigate and resolve the issue quickly, please share:

• A complete unboxing video starting before the package is opened.
• The shipping label and AWB number clearly visible at the beginning of the video.
• Clear photos showing the issue, where applicable.

Important: For claims relating to damaged, defective, or incorrect products, the unboxing video must begin before the package is opened and clearly show the shipping label and AWB number.

11. Important Note

By placing an order with Craycol, the customer acknowledges and agrees to the terms of this Return, Exchange & Warranty Policy. Craycol reserves the right to update this policy from time to time. Any product-specific return or exchange terms expressly mentioned on the product page or at checkout will apply to that product.